When an employee is underperforming and hurting the team, good leaders should begin by asking these 4 questions.

Winston Lord is a former ambassador to China who once wrote speeches for Henry Kissinger. Looking back, he said he couldn’t “recommend that to anybody.” Why? “You’d have to go through about 20 drafts and many insults before you got to the final speech.” In one outrageous but true example, Lord took Kissinger a draft […]

Yesterday, I had my first root canal. I expected the worst. Thanks to the endodontist who performed the procedure, it was a non-event, In the process, he demonstrated six leadership skills that apply to all of us.

You don’t have to make every experience in life a WOW. If everything is a WOW, then pretty soon, nothing is a WOW. But you must be able to identify which experiences you want to make a WOW, and then have a process—or a “technology”—for creating that outcome. I call this “the how of WOW.” It involves asking five questions.