Ever wonder why some people are likable and others aren’t? Without a high likability quotient, it’s tough to succeed in almost any area of life—especially as a leader or entrepreneur. If you want to win with people, they not only have to know you; they also have to trust you. Likability is the bridge between […]

Several years ago, when I was the CEO of Thomas Nelson Publishers, I was presiding over our monthly business review meeting. One by one, each of our divisional managers would appear before the executive team and review their operating results for the previous month. At the first break, one of my business consultants who was […]