If you want to understand how hard it can be to automate, consider the many attempts to replace cashiers with self-checkout systems. To wit, CVS pharmacies were once lousy with self-checkout systems, which I personally tried to use, many times, to get out the door faster. Almost every time, some loud error sent me to […]

It started with my first day on the job. I’d just been named senior leader at a growing organization with a generously-sized staff. Yet there were problems, as there are in any institution, and I was determined to solve them. All of them. Right away. Communications was a weak point, so I decided to personally […]

Several years ago, we had an English Setter named Nelson. He was gentle and patient. He let our grandchildren pull his tail and climb all over him. He only had one real fault. Whenever the door would open, he would bolt like a convict, drunk with his new-found freedom. It would often take twenty or […]