crucial conversation

If anything is certain in leadership—whether you’re leading a large company, a mid-sized team, or a family of four—it’s that bad things will happen.[...]

When you think about how you receive feedback, what comes to mind? Initially, you probably feel defensive. Your brain immediately goes to the most painful part[...]

How do you feel when there’s a difficult conversation brewing at work that you won’t be able to duck? Unless you’re a sociopath, the answer is usually[...]