Many leaders I know struggle with over-commitment. Here are five ways to say “no” with consistency and grace.

Whenever I write or speak on the topic of delegation (as I did yesterday), I always get a question from someone who says, “But what if you don’t have a staff? How can you delegate?” This question typically comes from staff people, technicians, stand-alone professionals, or start-up entrepreneurs. It’s a great question. I recommend four strategies.