tough talk

If anything is certain in leadership—whether you’re leading a large company, a mid-sized team, or a family of four—it’s that bad things will happen.

When you think about how you receive feedback, what comes to mind? Initially, you probably feel defensive.

How do you feel when there’s a difficult conversation brewing at work that you won’t be able to duck?

“Does it get easier the more people you fire?” someone once asked me. I’ve been in leadership for decades now, and there's no escaping letting people go from…