I am about to embark on a sabbatical for the next month to get away, enjoy time with family, and do some long-range thinking. Americans typically don’t take[...]
The days are getting shorter again, but it's not too late to take a few days off before the end of summer. August is often the perfect month to take some time[...]
There’s no greater predictor of long-term organizational success than healthy team culture. Yes, customers matter. So do products and services. But an[...]
As a leader, you are going to draw fire. People will criticize you. But the greatest leaders are not easily offended. Instead, they remember these three simple[...]
Here’s an idea for women who bump up against the glass ceiling at work: Create your own business where you own the ceiling. And the good news about that DIY[...]
Customer service is a double-edged sword. Get it right and you can make loyal, lifelong customers who sell your products for you. Get it wrong and you can find[...]
When I first joined Thomas Nelson, communications with most of our staff were not where they needed to be. There was a joke at the time that was all too[...]
D-Day is known as a great victory for the allied forces, the beginning of the end for the Nazis as over 150,000 troops pushed into Europe in the first wave of[...]
It’s one of the toughest questions in business: Who should you be working with? Several years ago, when I was CEO of Thomas Nelson, I had one of those[...]
When I wrote recently about firing monster clients who eat up disproportionate time and resources, one reader replied, “Great idea. Do you have a guide for[...]
Most Americans think of George Washington as a great leader and the father of our country, but I bet few of us think of overdue library books. When Washington[...]
People have way more potential than we often think they do. They can change, but unless we find the courage to speak up, they may not have the opportunity.[...]
There comes a point in every story when you are ready to quit. It could be a relationship, a project, or your job. Regardless, you’ve had enough, and you are[...]
Most people recognize the value of an online platform. When you have one, you can reach more people with your message, products, or hard-won expertise. You[...]
When it comes to winning at work, you have to focus on the big things. Don’t sweat the small stuff, right? Not so fast. The small stuff does matter. In fact,[...]
Periodically, you need to reboot your spirit. But how? In a recent vacation I experienced five keys to renewal that I want to replicate in my future[...]
If you’ve ever had the benefit of a great coach, you know just how powerful coaching can be. But leaders know it can sometimes be difficult to coach the[...]
I don’t mean to sound unkind, but there are just some people you are not called to serve. You can spend all your time caught up in the drama of their demands[...]
As a leader, you have an effect on people. When you leave the room, people ether feel taller or smaller. This is an almost superhero power, but, unfortunately,[...]
How many of your work hours are wasted on distractions? Probably more than you think. Financial management service Think Money researched the question, and[...]
If we are going to create wow experiences, we must become courageous. This is a personal, psychological bridge we need to cross. What we want—that wow[...]