grace

Our words carry enormous weight. More than we sometimes think. They often impact people for decades, providing the courage to press on or the reason to give up.

As a leader, you are going to draw fire. People will criticize you. But the greatest leaders are not easily offended.

Why is it that some people get more grump as they get older and others become more joyful. Perhaps it's a matter of how we choose to view what happens to us.

The way we deal with offenses will determine the course of our spiritual journey. Here is my premise: “If you are going to survive—and fulfill your…

Recently, I wrote about how leaders must learn to handle criticism and overlook offenses.

Perhaps you’ve noticed: customer service has deteriorated noticeably since the recession began. Fewer waiters in restaurants. Slower room service in hotels.

The use of e-mail in corporate culture is pervasive. I rarely get letters any more. Even phone calls are uncommon.