A few years ago, Gail, my daughter Marissa, and I spent three weeks in Italy. It was our first visit. I had high expectations, but I still wasnโt prepared[...]
If you make a stellar product but donโt provide stellar customer service, guess what you wonโt have? Very many customers. If youโre looking for a[...]
Being great at what you do is about more than being a competent professional or a skilled craftsman. Itโs not enough to deliver a great product or service.[...]