You don’t have to make every experience in life a WOW. If everything is a WOW, then pretty soon, nothing is a WOW. But you must be able to identify which experiences you want to make a WOW, and then have a process—or a “technology”—for creating that outcome. I call this “the how of WOW.” It involves asking five questions.

I have been blogging for four years. During this time, I have learned a good deal about blogging. I’m sure I still have a long way to go, but I thought I would summarize what I have learned so far.

Twitter’s home page says it best: Twitter is a service for friends, family, and co–workers to communicate and stay connected through the exchange of quick, frequent answers to one simple question: What are you doing? … So far, I think there are four: It allows family, friends, and others to follow your activity throughout the day and keep up with your life.

The most important thing you can do as a leader is to keep your heart open.

…Maintaining an open heart—pumping possibility through your organization—is the most important thing you can do as a leader.

As I was reflecting on the game Monday morning, I thought that the Giants, particularly Eli Manning, demonstrated four characteristics of all great leaders:

…It would have been easy for the Giants to listen to the drift of the media and assume they couldn’t win.

Admittedly, I am a novice runner. I’ve been running just a little over a year. So what could I possibly have to say about training for a half marathon? A couple of things.

The book, as we know it today, will eventually die. It won’t happen all at once. And it won’t happen immediately. But, in my opinion, it is inevitable. Why? One word: inefficiency.

Every stream has a current. Throw a twig or a piece of paper into the water, and it will drift with the current. This is natural. It is simply the way things work. Organizations are similar to streams. They too have a flow.

Currently, Amazon.com has a big competitive advantage compared to brick-and-mortar bookstores. In a word, that advantage is selection. But that is about to change.

I often hear people complain about how long it takes to get a response to e-mail. Sometimes, to be sure, it is because the person they are waiting on is inept. The simplest request gets lost in a sea of unprocessed e-mail.