WOW

Customer service is a double-edged sword. Get it right and you can make loyal, lifelong customers who sell your products for you.

If we are going to create wow experiences, we must become courageous. This is a personal, psychological bridge we need to cross.

At the Launch Conference a few months ago, I had the opportunity to sit down with New York Times bestselling author, Lysa TerKeurst and interview her about her…

The new marketing is about building relationships. It includes authenticity, generosity, and story-telling.

The one thing that will keep you from settling is courage. This is the only thing that gives life to the dream once the initial magic wears off.

You don’t have to make every experience in life a WOW. If everything is a WOW, then pretty soon, nothing is a WOW.