Last fall, the U.S. Federal Trade Commission (FTC) issued new guidelines that require bloggers to “disclose material connections” for product or service…
This recession has been a tough ride for most organizations. Many leaders I have met with in the last few months have grown weary of trying to keep things…
Being great at what you do is about more than being a competent professional or a skilled craftsman. It’s not enough to deliver a great product or service.
Perhaps you’ve noticed: customer service has deteriorated noticeably since the recession began. Fewer waiters in restaurants. Slower room service in hotels.