Erin Winick helped speed the progress of technology in America, and now she has mixed feelings about it. As an intern at a Southern California company, Winick worked with a 30-year professional maker of complicated molds to implement a 3-D printing process. The long-time employee offered great insights into the costs and dimensions of making […]

Most of us embrace comfort and resist anything that may lead to discomfort. But discomfort is our friend, because it leads to growth.

As leaders, we possess more power than we think. But we can only use it for good if we understand it and embrace it.

Years ago, I learned a valuable lesson: the answers we get are determined by the questions we ask. Here are seven better questions you can ask in the midst of adversity.

Customer service is a double-edged sword. Get it right and you can make loyal, lifelong customers who sell your products for you. Get it wrong and you can find your business in real trouble. The Wrong Way to Do It My friend Frank gave me an example of the exact wrong way to do customer […]

When I first joined Thomas Nelson, communications with most of our staff were not where they needed to be. There was a joke at the time that was all too accurate. If you worked at our publishing house and wanted to know what was coming next, you’d just have to find out about it in […]

I am not the first person to make this observation, but it is worth repeating. Too often, I meet young leaders are frustrated because they can’t control every aspect of the process. If only the sales department reported to me, I could improve my results.“

In her book The Future and Its Enemies, Virginia Postrel classifies people as either stasists or dynamists. Stasists resist change and try to tightly manage it. Dynamists, on the other hand, embrace change. They see the future as wide open and teeming with possibility. Which of the two are you? I ask because nothing is […]

We’ve all heard the benefits of becoming a morning person. But how do you become one? In this post I provide a nine steps you can take starting today.

Most of us start pursuing our goals with great focus and intensity, but roadblocks inevitably surface before we’re far down the road. We might be tempted to quit, or simply redouble our efforts in an effort to scale the obstacle, but the secret may be tossing our strategy out the window and trying an alternate […]

If you are working hard to change your behavior and not seeing much progress, maybe it is because you are the victim of a bad story—one you can change. Here’s how.

I have always been fascinated by the power of incremental change over time. In this post, I provide a personal challenge and seven examples.

Why is it is so difficult to change? Whether it is our personal lives, our organizations, or our communities, real and lasting change is difficult. According to Chip and Dan Heath, the primary obstacle is a conflict that’s built into our brains. In their new book, Switch, they explain this conflict and, more importantly, how to overcome it to create the outcomes you want. In a moment, I will tell you how to get a free copy of this book.

Our interaction with the Web and the expectations it creates have shaped what we expect from our leaders. Therefore, if leaders are going to be effective with the current generation of Internet-savvy followers, they must adapt their leadership style. I call this Leadership 2.0.

Every stream has a current. Throw a twig or a piece of paper into the water, and it will drift with the current. This is natural. It is simply the way things work. Organizations are similar to streams. They too have a flow.