Today is Martin Luther King Day in the United States. On this day we celebrate the life and work of one of the greatest leaders the world has ever known.
This recession has been a tough ride for most organizations. Many leaders I have met with in the last few months have grown weary of trying to keep things…
Being great at what you do is about more than being a competent professional or a skilled craftsman. It’s not enough to deliver a great product or service.
Perhaps you’ve noticed: customer service has deteriorated noticeably since the recession began. Fewer waiters in restaurants. Slower room service in hotels.
Most people believe that somehow, if they can just find the right system, they can get everything done. I think this is a myth bordering on an outright lie.
Saturday night, Gail and I went to the Nashville Symphony with our daughter, Mary, and her husband, Chris. Mary had bought tickets for Gail’s birthday.
As long as you have to have meetings, you might as well do them well. Before you plan another meeting (and suffer the rest of us to sit through them), make a…