4 Signs It’s Time to Fire a Client
Sometimes clients aren’t a good fit for your business. If you notice these 4 signs, it’s probably time to let a client[...]
Michael Hyatt
customer service
Michael Hyatt
Why Great Customer Service Is So Important
Customer service is a double-edged sword. Get it right and you can make loyal, lifelong customers who sell your products for you. Get it wrong and you can find[...]
Michael Hyatt
Three Reasons You Can’t Afford That High-Maintenance Client
I don’t mean to sound unkind, but there are just some people you are not called to serve. You can spend all your time caught up in the drama of their demands[...]
Michael Hyatt
The One Thing You Need to Create Wow Experiences
If we are going to create wow experiences, we must become courageous. This is a personal, psychological bridge we need to cross. What we want—that wow[...]
Michael Hyatt
Why Sometimes You Need to Fire Your Customers
If you’ve ever worked in retail—and even if you haven’t—you’ve probably heard the phrase, “the customer is always right.” But just because[...]
Michael Hyatt
Why Customer Service is the New Marketing
If you make a stellar product but don’t provide stellar customer service, guess what you won’t have? Very many customers. If you’re looking for a[...]
Michael Hyatt
3 Characteristics of the New Marketing
The new marketing is about building relationships. It includes authenticity, generosity, and[...]
Michael Hyatt
The Total Customer Experience
Being great at what you do is about more than being a competent professional or a skilled craftsman. It’s not enough to deliver a great product or service.[...]
Michael Hyatt
Four Strategies for Responding to Poor Customer Service
Perhaps you’ve noticed: customer service has deteriorated noticeably since the recession began. Fewer waiters in restaurants. Slower room service in hotels.[...]
Michael Hyatt
Procedures That Drive Customers Crazy
As I was driving back to the office, I began to speculate about how many procedures my own company has that may be superfluous? What are we doing that is no[...]
Michael Hyatt