One unavoidable piece of advice today is be positive. We’re supposed to filter out supposed negativity in meetings, reports, and general conversation because…
Sometimes you just have to say no. That isn’t always easy. But there are strategies that can help say no when you need to—and save your time, energy, and…
I am good at a few things. But waiting is not one of them. In this post, I share five strategies I am currently using to cope in those situations where I…
Success has many determining factors, including dumb luck. But I’ve been thinking of one lately that’s largely indispensable and totally learnable—persistence.
Perhaps you’ve noticed: customer service has deteriorated noticeably since the recession began. Fewer waiters in restaurants. Slower room service in hotels.