About Jeremy Lott

Rumors at work can be surprisingly destructive. Rumors undermine the confidence of an organization, both within and without; encourage infighting, backbiting, and other HR department fever dreams; deep six morale; make strategic hiring like extracting wisdom teeth; scare off would-be investors; and tank stock prices. What start as whispers can build to whirlwind force. Because […]

When George Washington was a teenager, he both copied out by hand and tweaked 110 “rules of civility and decent behavior.” These rules had been compiled by Jesuits in late 16th century France and made the voyage across the Atlantic Ocean. Manners were up in the air in this new world when Washington put quill […]

The Coca-Cola Company’s own website admits that it was probably “a day that will live in marketing infamy.” On April 23, 1985, Coke Chairman and CEO Roberto Goizueta announced to 200 reporters that the company would be changing its formula. It would be still be called Coca-Cola, but this “New Coke” would taste better and […]

The patience of Job; the patience of a saint; a “fruit of the Holy Spirit”; a virtue. “He that have Patience, can have what he will,” predicted Poor Richard’s Almanack way back in 1736. As you might expect from that august build up, a lack of patience has also been associated with societal rot and […]

This article is for people who have spent at least one night sleeping on an airport floor. Perhaps your flight was canceled because of fog and you scrambled to catch the last long shuttle bus home, only to miss that one, too. If you weren’t allowed through screening because the taxi was late and crawled […]

Solomon was said to be the most successful king that Israel ever had—renowned for his wisdom and his riches. His heir Rehoboam, not so much. Of the 12 tribes of Hebrews that constituted the nation of Israel, 10 revolted under Rehoboam’s reign. Later leaders would manage shaky alliances. But after Rehoboam, it was no longer […]

For my first job in Washington, DC, I worked very long hours. One night, a rare dinner date was lined up. “What time do you get off?” my date asked to coordinate. A long, awkward pause followed. “It’s kind of a philosophical question,” I finally admitted. That was fine by me at the time, but […]

I can tell you with some precision the moment I first doubted group brainstorming. This was many moons ago. A medium sized media firm that wanted to grow much larger had engaged my consulting services. They held a company-wide powwow, flying most of the managers and yours truly to corporate headquarters in Darkest Peru. The […]

Steve Jobs was a virtuoso. Using technology and design, he changed the way we think about computers, phones, music, and movies. Tim Cook, by contrast, comes off as a boring technocrat. Jobs’s chosen successor as CEO of Apple is good at keeping the global supply chains for the company’s products going, which sounds like great […]

Julius Caesar Watts memorably said that “character”—meaning good character—is about “doing what’s right when nobody’s looking.” Watts would know a lot about people looking on. From the Oklahoma Sooners to the Canadian Football League to a Baptist pulpit and on to elected office, at both state and national levels, and then back into the private […]

If you want to understand how hard it can be to automate, consider the many attempts to replace cashiers with self-checkout systems. To wit, CVS pharmacies were once lousy with self-checkout systems, which I personally tried to use, many times, to get out the door faster. Almost every time, some loud error sent me to […]

Comedians refer to an audience that hasn’t heard any jokes yet as a “cold room.” It is thus the job of the comics who go first or second in the night to warm them up. You tell some jokes, suggest a convivial mood for the crowd, and hope they’ve brought their funny bones. I have […]

Martin Luther King Jr. had many successes in his life. His first desegregation campaign in Albany, Georgia, wasn’t one of them. It started in late 1961. Local and national black groups had been trying to desegregate the city’s parks, bus facilities, and businesses. So far, they had racked up many arrests and fines through protests […]

Studies show that most New Year’s resolutions flop a month or less after we make them. Gyms all over the country are banking on it. They have far less capacity than the year-round passes they sell to strivers who begin the year intent on changing their shape, but who give up after a few weeks […]

Pettiness is a word that is on the way out. Google Books shows its usage down sharply since the middle of the 1960s, and many people have a hard time getting a handle on it today. That’s a shame because it’s an important term. It may be impossible to understand much of our recent public […]

Many extended families will gather this Thanksgiving in the biggest home of the brood; take their places under that roof, around long tables; have each member specify some small thing that they are “thankful for”; and then gorge themselves on turkey, cranberry salad, and other standards. After, they might loll around in food comas in […]

How do you feel when there’s a difficult conversation brewing at work that you won’t be able to duck? Unless you’re a sociopath, the answer is usually “not good.” Most of us know the ill effects of dreaded discussions. A brewing conflict will make you more distracted and irritable, which has knock-on physical effects, which […]

Let’s play a word-association game: Toss out the first several words or phrases that come to mind when you hear the name “Bill Gates.” Don’t overthink it. Just say them out loud or write them down. Ready? From an informal survey I conducted, some of the terms you might have come up with include: a) […]